Frequently Asked Questions (FAQs)

It’s normal to have more questions! Here are answers to some of the most common ones we hear from seniors who are new to ride-sharing.

Do I need cash to pay or tip the driver?
No, you never need cash. All payments, including optional tips, are handled securely and automatically through the app using the credit or debit card you have on file. This is one of the biggest conveniences of the service.

Can I schedule a ride for a future appointment?
Yes, absolutely. Both Uber and Lyft offer a “Schedule” or “Reserve” feature. This allows you to book a ride from one hour up to 30 days in advance, which is perfect for ensuring you have a ride ready for an important doctor’s appointment or a trip to the airport.

What if I don’t have a smartphone? Can my child order a ride for me?
Yes, this is a very common and helpful arrangement. A family member can use their own app to request a ride for you. They simply enter your address as the pickup location and your destination. The app will then share the driver’s information and arrival time with them, which they can relay to you over the phone or by text.

What if I accidentally leave something in the car?
It happens to everyone. Both apps have a “Lost and Found” system. You can go into your trip history in the app, select the ride where you lost the item, and find an option to contact the driver. The app will connect you with them (without sharing your personal phone number) so you can arrange to get your item back.

Are there options for riders with walkers or foldable wheelchairs?
Yes. Most standard-sized cars can easily accommodate a foldable walker or wheelchair in the trunk. When your driver arrives, you can simply ask them to place it in the trunk for you. For those needing extra assistance, some cities have a service like “Uber Assist,” where drivers are trained to provide additional help to riders with mobility challenges.

About how much do these rides actually cost?
The cost is based on the distance of the trip, the time it takes, and the current demand in your area. As a general idea, a short trip of two or three miles might cost between $10 and $15. A longer, 20-minute ride across town might be closer to $20 or $25. Remember, the app will always show you the price before you commit to the ride.

We hope this guide has made the world of ride-sharing feel much more approachable. Taking that first step can be empowering, giving you a reliable and easy way to get around town and maintain the active life you love. Start small—maybe with a short ride to a nearby coffee shop—and see how you feel. You might just discover a new favorite way to travel.

For official information on Social Security, visit the Social Security Administration (SSA). Healthcare program details are available at Medicare.gov.

Tax information and forms can be found at the Internal Revenue Service (IRS). For consumer protection, consult the Consumer Financial Protection Bureau (CFPB).

Find a wide range of government assistance programs at Benefits.gov. Resources for older adults are also provided by the National Council on Aging (NCOA).

Disclaimer: This article provides general information for educational purposes only and is not intended as financial, legal, or tax advice. Please consult with a qualified professional for advice tailored to your specific situation. Program rules and regulations can change, so always verify information with the appropriate government agency.