Common Mistakes and Safety Tips to Keep in Mind

While ride-sharing is generally very safe and easy, being aware of a few common pitfalls can make your experience even smoother. Here are some key things to remember.

Mistake 1: Getting into the Wrong Car. This is the single most important safety rule to follow. Criminals have been known to pose as ride-share drivers at busy locations like airports. Always, always, always verify the car and driver before you open the door. Check the license plate number in your app and make sure it matches the plate on the car. Confirm the make, model, and color of the vehicle. Finally, glance at the driver to see if they match the photo in the app. If anything doesn’t match, do not get in the car. You can cancel the ride and report the issue through the app.

Mistake 2: Not Checking the Price Before You Book. Ride-sharing prices are dynamic, which means they can change based on demand. During very busy times, like rush hour on a rainy day, prices can increase temporarily. This is often called “surge pricing” or “Prime Time.” The app is always transparent about this. It will clearly show you the total estimated cost before you confirm your ride. If the price seems higher than you expected, you can simply close the app and wait 15 or 20 minutes. Often, the prices will return to normal as demand eases.

Mistake 3: Placing Your Pickup Pin in the Wrong Spot. The app uses your phone’s GPS to guess your location, but it’s not always perfect. If you’re at a large building with multiple entrances, like a mall or a hospital, the pin might be on the wrong side of the building. Before you request your ride, take a moment to look at the map and drag the little pin to your exact location. This helps your driver find you quickly and avoids a frustrating phone call or a canceled ride.

Misconception: “These services aren’t safe for seniors.” This is a common worry, but both Uber and Lyft have invested heavily in safety features. Drivers must pass background checks before they are approved. Every trip is tracked by GPS from start to finish. You have a record of the driver and the vehicle. Plus, the “Share My Trip” feature allows a loved one to follow your ride in real-time, providing peace of mind for both you and your family. The National Council on Aging (NCOA) provides resources and acknowledges that these services are valuable tools for helping older adults stay mobile and connected.